FAQ

PAYMENT METHODS
  • Cash on Delivery (COD)
  • Bank deposit (BDO, BPI and Metrobank)
  • Palawan Express Pera Padala
  • Cebuana Lhuillier

*Orders worth 10,000 php and above should be paid via bank deposit, Pera Padala, or PayPal to secure the transaction.

How do I make a bank deposit?

You may deposit to any of the following banks:

 BDO
Account #: 001340008058
Account Name: Charter International Inc.
Account Type: Peso Savings
Metrobank
Account #: 631-3-631-02504-9
Account Name: Charter International Inc.
Account Type: Peso Savings
BPI
Account #: 2431-007234
Account Name: Charter International Inc.
Account Type: Peso Checking
Please include as reference number:

FIGLIAONLINE-[[ORDER NUMBER]]
Example: FIGLIAONLINE-#FIL1450

Once you've made the deposit please send us an image of the deposit slip to hello@figlia.ph or through our Facebook page at www.facebook.com/figliashoes.

How do I transfer my payment via Palawan and Cebuana Lhuillier?

Palawan
1. Visit any Palawan Express branch.
2. Ask for a ‘Padala to Bank Account Form’ via SECURITY BANK SYSTEM.
3. Enter the following information:

Bank Name: Metrobank (not Security Bank)
Account Name: CHARTER INTERNATIONAL, INC.
Account Number: 6313631025049
Address: Suite 1801, The Centerpoint Julia Vargas Avenue, Ortigas Center Pasig City

4. Pay your order amount plus an additional P100 service fee required by Palawan.
5. Send your validated slip to facebook.com/figliashoes,hello@figlia.com.phor via Viber at 0917 629 0971.


Cebuana
1. Visit any Cebuana branch.
2. Inform the staff that you will send money to a bank account.
3. Provide the following information:

Bank Name: Metrobank
Account Name: CHARTER INTERNATIONAL, INC.
Account Number: 6313631025049
Address: Suite 1801, The Centerpoint Julia Vargas Avenue, Ortigas Center Pasig City
Account Type: Savings

4. Pay your order amount plus an additional P100 service fee.
5. Send your validated slip to facebook.com/figliashoes, hello@figlia.com.ph or via Viber at 0917 629 0971.

 
SHIPPING FEE AND DELIVERY TIME
Shipping is free for orders of P995 and above. Below P995, we offer an affordable flat-rate shipping fee of P100. 

How long will it take for my order to arrive?

*Due to high volume of orders and ECQ/GCQ restrictions in certain areas, there may be potential delays in our deliveries.

You can expect your order to arrive according to the following schedule:

Shipping Address

Delivery Time

Metro Manila

7-10 business days

Outside Metro Manila

10-21 business days*  

Business days include Mondays to Saturdays, excluding Sundays and Holidays.

  *Outside delivery zone locations can take an additional 2 days for delivery.

 

TRACK MY ORDER
You can track your order here.


CANCELLATION OF ORDERS
If you wish to cancel your order, please send us an email at hello@figlia.com.ph.

Order cancellation request should be within 24 hours.

RETURN AND EXCHANGE POLICY
If you're unsatisfied with your order, kindly send it back to us within 15 days of the invoice date for exchange or online store credit. Please ensure that items and any accompanying packaging are in good condition before sending them over. For bags, we are only able to accept unused and unwashed items that still have their tags on.

How do I return or exchange my order?

Kindly send an email to hello@figlia.com.ph. Our CSR will reach out to you within 24-48 hours (weekdays only) regarding the return options. Please include your full name and order number (#FIL__).

How long will it take to process my return or exchange?

We will send your replacement item/s once we've confirmed that the original item/s have been returned. Return processing will proceed once you send to us a copy of waybill from third party courier of the return item.

Can I return my order again for the second time?

Yes, but you will shoulder the return/replacement shipping fee. We only offer free returns for first return transaction.

Do you offer refunds?

At this time we do not offer refunds regardless of payment method. If you're unsatisfied with your order, kindly send it back to us within 15 days of the invoice date for exchange or online store credit.

 
CONTACT US
Email: hello@figlia.com.ph

Facebook: facebook.com/figliashoes 

Our customer service team is available on weekdays from 8:00 AM to 5:00 PM.