FAQ

PAYMENT METHODS
  • Cash on Delivery (COD)
  • Bank deposit (BDO, BPI and Metrobank)
  • Palawan Express Pera Padala
  • Cebuana Lhuillier
PALAWAN EXPRESS
1. Visit any Palawan Express branch.
2. Ask for a ‘Padala to Bank Account Form’ via SECURITY BANK SYSTEM.
3. Enter the following information:

Bank Name: Metrobank (not Security Bank)
Account Name: CHARTER INTERNATIONAL, INC.
Account Number: 6313631025049
Address: Suite 1801, The Centerpoint Julia Vargas Avenue, Ortigas Center Pasig City

4. Pay your order amount plus an additional P100 service fee required by Palawan.
5. Send your validated slip to facebook.com/figliashoes, support@figlia.com.ph or via Viber at 0917 629 0971.


CEBUANA LUHILLIER
1. Visit any Cebuana branch.
2. Inform the staff that you will send money to a bank account.
3. Provide the following information:

Bank Name: Metrobank
Account Name: CHARTER INTERNATIONAL, INC.
Account Number: 6313631025049
Address: Suite 1801, The Centerpoint Julia Vargas Avenue, Ortigas Center Pasig City
Account Type: Savings

4. Pay your order amount plus an additional P100 service fee.
5. Send your validated slip to facebook.com/figliashoes, support@figlia.com.ph or via Viber at 0917 629 0971.
 
SHIPPING FEE AND DELIVERY TIME
Shipping is free for orders of P995 and above. Below P995, we offer an affordable flat-rate shipping fee of P100. 

Metro Manila: 3-5 business days
Outside Metro Manila: 5-7 business days
 
CANCELLATION OF ORDERS
If you wish to cancel your order, please send us an email at support@figlia.com.ph.
 
REPLACEMENT OF ORDERS
If you're unsatisfied with your order, kindly send it back to us within 15 days of the invoice date for exchange or online store credit. Please ensure that items and any accompanying packaging are in good condition before sending them over. For bags and apparel, we are only able to accept unused and unwashed items that still have their tags on. You can contact us at support@figlia.com.ph. 
 
CONTACT
Email: support@figlia.com.ph
Facebook: facebook.com/figliashoes